![]() Shopper should check the card information and retry.Ĭard issuer does not recognize the transaction details being entered. Shopper should retry, use an alternate payment method, or contact their bank.Ĭard issuer has indicated the card has not been initialized. Shopper should retry, use an alternate payment method, or contact their bank.Ĭard issuer does not recognize the credit card details. Card issuer does not provide further information on why the transaction was not processed.Ģ1: Card already issued - Issue Gift Card Transaction used on a card that has already been reloadedĬard issuer has indicated there is a problem with the card number. Shopper should retry or use an alternate payment method.Ĭard issuer is unable to validate the account number.Ĭard number is not within a card number range supported by the scheme. This response usually occurs with Cirrus or Maestro Debit and Prepaid Cards. This approves a part of the requested transaction, leaving the remainder to be paid with another form of tender.Ĭard issuer does not allow this type of transaction on this card/account. For example, the card is a fleet card for which this type of transaction is not permitted.Ĭard issuer has declined the transaction because of an invalid format or field. Some card issuers support partial-approval authorization. Shopper can try again or use another payment method. Payment could not be authorised and resulted in an error. Shopper can use another payment method.Ġ5: Do not honor (Decline InactiveBAL=0.00)Ġ5: Insufficient funds - Card working balance is insufficient Insufficient funds in the cardholder's account. Shopper can try again after adding funds to their bank account, or use another payment method.Ĭard expired. Shopper should contact their bank for clarification.Ġ5: Do not honor (Decline - Insufficient FundsBAL=.) This can be due to a suspected counterfeit or stolen card. Shopper should contact their bank for clarification. Shopper can try again after resolving the issue with their bank, or use another payment method.Ĭard issuer requests to retain the card. Shopper can try again after resolving the issue with their bank, or use another payment method. Shopper should contact their bank for clarification. This can be due to various reasons, for example, if the shopper returns goods after purchase. Transaction was cancelled after it was initially approved by the issuer. The table also has the corresponding transaction Status as shown in your Customer Area, and indicates what the shopper should do. The following table lists the most common raw acquirer responses for point of sale. See Handle errors to learn how you can handle declined payments. But if you base your code on it, that might break your integration because acquirers and issuers sometimes change their raw responses without notice. The refusalReasonRaw provides additional information. ![]()
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